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Managed IT Services Insights

Find out all of the latest news and information from Qlic.

Managed IT Services Insights

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12/10/2026

Questions Trustee Boards Should Ask About Their Charity’s IT

Is your charity’s board overseeing IT properly? Seven plain-English questions for trustees, what good answers look like, and a free checklist to download.
12/05/2026

IT Support SLA Expectations for Small UK Charities

What IT support response times should your charity expect? The SLA benchmarks every small charity should know.
25/04/2025

Developing an Effective Charity Organisation IT Project Plan

Drive digital transformation with a robust charity organisation IT project plan. Get practical advice on needs assessment & tech solutions for nonprofits.
29/01/2025

Why Nonprofits Should Regularly Audit IT Systems

Nonprofits should audit IT systems to ensure their IT infrastructure is efficient and secure. Learn what an IT audit is and why you should do one.
11/12/2024

Sustainable IT Solutions for Nonprofits: A Guide

Discover what sustainable IT is, why it matters for nonprofits, its benefits, and practical ways to implement it while overcoming common challenges.
14/11/2024

Implementing a Sustainable IT Strategy in Nonprofits

Nonprofit sustainability starts with a sustainable IT strategy. Learn how to reduce your charity’s carbon footprint, cut costs, and improve efficiency.
15/10/2024

How to Choose an IT Support Company: Red Flags for Charities

How to Choose an IT Support Company: Don’t let a bad IT provider slow your charity down! Learn what to look for & red flags to avoid.
12/08/2024

Preventing an IT System Outage: A Not-For-Profit Guide

Protect your nonprofit from IT system outages. Explore prevention strategies, disaster recovery planning, and essential monitoring tools.
29/11/2023

Qlic IT for Charities: Empowering Non-Profits with Tailored IT Solutions

It all began in 2002, when two business partners embarked on a journey to create a website design company. Little did they know, this modest venture would evolve into Premier Choice, a leading managed service provider dedicated to empowering not-for-profit organisations across the UK.
14/04/2023

Why NCVO is a great IT resource for charities

We take a look at the NCVO – the membership organisation for charities and community groups, and evaluate the digital tools and processes they have to offer.
22/02/2023

Managed IT support for charities: benefits & challenges of outsourcing

Find out all about managed IT support for nonprofits and charities. The benefits & challenges of outsourcing IT.
13/01/2023

What is Managed Detection Response (MDR)?

Managed Detection and Response (MDR) is a comprehensive approach to mitigate cyber security threats. Find out more here…
14/01/2021

Is your IT Support Provider up to Scratch?

Good IT support is hugely valuable to a business, having a powerful influence on user experience. It builds trust and brand awareness which can ultimately lead to increased sales.
10/07/2020

Outsourced VS In-House IT Support

Over the last 20 years or so, the Internet has revolutionised businesses, making it easier than ever before to store data, find new customers and promote your company. However, because of this growing emphasis on IT infrastructure, it’s important to have a dedicated team in place to assist with any problems.
18/10/2018

Six Tips for a Seamless IT Office Move

Relocating your business can be a hugely stressful and complex experience. A poorly implemented office move can have a negative impact on your business, with IT downtime and disruption proving costly. Minimising these IT concerns through detailed planning and careful organisation will ensure that your business’ efficiency does not suffer during the move.
20/09/2018

What Makes the Best IT Support?

Good IT support is hugely valuable to a business, having a powerful influence on user experience. It builds trust and brand awareness which can ultimately lead to increased sales. The kind of interpersonal relations provided by a business can mean the difference between adequate and outstanding IT support, which will affect the reputation
23/08/2018

Why Preventing Network Downtime Is So Crucial

No organisation wants to see money go out of the window. As the availability of IT systems is directly linked to business performance, network downtime poses a great threat to an organisation’s IT operations and can seriously impede its success. With the ever-changing demands of IT, preventing network downtime is becoming more challenging.
09/08/2018

Artificial Intelligence vs Humans: Who Wins in Customer Support?

If you’re familiar with Siri, Amazon’s Echo, or any similar type of software, then you’ll recognise how technology has revolutionised today’s society, forming an essential part of human progress.
11/01/2018

Why You Should Start Your Year with a Best Practice Analysis

As an organisation you are likely to be highly, if not completely, reliant on your IT infrastructure. With such advanced technology at our finger tips we sometimes forget just how much IT is integrated into every area of business
14/09/2017

What Is IT support? Does My Business Need It?

IT support is typically viewed as solving the problems an individual or company may be having online. IT stands for Information Technology and otherwise may be regarded to as technical support. On most occasions, a company will offer this support and help with computer technology to those requiring their service
07/09/2017

What is Cloud Computing? And Should You Be Using It?

Over the last few years there has been a lot of talk on cloud computing. But what is cloud computing? Nowadays it seems to be everywhere and if you don’t know what’s going on, the chances are you’ll feel you’re missing out on something important.