Managed IT Support & Services

For your Charity

IT Support

No IT problem too big or too small, our expert support team is here to look after your charity's network, ensuring your systems run smoothly and efficiently.

Find Out More

PROJECT MANAGEMENT

We advise charities on how best to use information technology to achieve their objectives. From new IT Infrastructure to installations and upgrades.

Find Out More

Cloud Solutions

Whether you are a small or large charity, we have a cloud solution to suit your needs. Our solutions meet the highest security and compliance standards.

Find Out More

Cyber Security

Everything you need to keep your IT network and systems secure, from encryption to Cyber Essentials. Qlic has your cyber security covered!

Find Out More

About Qlic IT for Charities

To put it simply, we make life easier for our clients. IT is the blood flow of Britain’s businesses and organisations, and our role is to keep it running smoothly. Over the last 2 decades, our winning approach has been to simplify when there’s complexity, solve when there’s a problem, and stay human when other IT providers would turn into robots.

We believe ‘know-who’ is more powerful than ‘know-how’. As an organisation, you don’t need to master your IT systems – that’s not what you do best. You just need a partner you can trust to do it all for you. We’re on hand to proactively optimise, troubleshoot and make your IT issues go away.

Specialising in the third sector, we use our extensive experience to deliver you the best service at highly incentivised prices, emphasising our belief in providing recognised IT services to non-profits.

As you may have seen, we’ve earned an impressive reputation. We’re delighted to partner with Microsoft, Sophos, Apple, Dell, HP and have Cyber Essentials, ISO 27001 & ISO 9001 accreditations. We offer a host of different IT, web, software, cloud and online marketing services.

We’re more than just ‘the IT guy’. We’re your partners. We fit right in with your team, helping every day run smoothly. Don’t sweat, don’t lose productivity, just make your IT Qlic.

Service Desk Statistics

0 Seconds

Average Telephone Response Time

90 %

SLA Target
Hit

70 %

Incidents Resolved on Initial Contact

78 %

Incidents Resolved Without Escalation

0 %

Incident Tickets
Re-Opened

0 %

Incidents Escalated to On-Site Engineer Visit

Qlic Is Trusted By

"Qlic has helped us take the right steps in completely changing the face of our organisation. We needed a website that reflected our growth from a community theatre to a professional producing house and Premier has shot us into the 21st Century with ease! It was vital that our ticketing system was integrated seamlessly with our new website which they were able to do without a problem. Nothing is too much trouble or a request too silly. It’s been a joy working with them, we love our new site and are excited to develop it even further as our venue grows."
Jodie Dickson
Jodie Dickson
"Qlic has taken time to understand our charity. When contacting the help line most matters are dealt with there and then. More complex issues that cannot be fixed immediately are issued with a ‘ticket number’ and we are kept informed of progress on a regular basis. We are currently in the process of upgrading our server, desktop and laptops which has required the purchase of both hardware and software. Qlic were able to provide us with the best value option which was thoroughly checked by having their competitors provide quotes for the same specification."
Alan Avis
Alan Avis
"“Since engaging with Qlic, we have been very pleased with the solution and service quality provided. From the project initiation stage, Qlic invested lots of time and effort to understand our needs and were receptive, flexible, transparent, and swift during our commissioning process. Our new IT system has been awarded the Cyber Essential Accreditation.
Very recently, Premier has supported us with our office relocation project and in response to Covid-19 pandemic – the new system meant that we were able to adapt very quickly. The implementation of both projects was smooth and on target – the account manager Mike Horton, the engineers Martin Hull and Sam Sly, and the rest of team were brilliant, thank you!"
Reg Parkinson
Reg Parkinson
"Our systems, installed by Premier Choice, work very well with very few problems but when we come across a need for help, the telephone helpline is brilliant. The guys are always ready to help when we need them and it's done quickly, efficiently and politely. For significant changes we receive a very personal service and they give us lots of help in defining the right solutions. Jobs are clearly costed and completed to time. As a self-funded charity we need a good price and we are very satisfied that we get just that. They have given us great service for around ten years now. We trust them to look after us and we have never been more relaxed about our IT because Premier Choice take all the hassle out of it for us."
John Rose
John Rose
"We discovered Qlic at a charity training event, and have subsequently purchased both their IT Support package and their Website Design package. We have been extremely happy with the service we are receiving, it is fast, friendly, and in an organisation where we have very little technical knowledge, the support team explain things clearly and in a way we can understand, and sort problems out remotely for us. We are happy to recommend this service."
Pamela Forsyth
Pamela Forsyth
"Qlic has taken the pressure off of all our IT issues and has made it so much more fun using technology."
Tracey Elmore
Tracey Elmore
"Qlic demonstrated that a full server solution was possible. They installed the new server, migrated all data and provided staff training on how to use the new system. They have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice."
Paula Owen
Paula Owen
"We didn’t have a sophisticated database, so much of our work was paper based which became untenable as the organisation grew. We are now running a single point of access with over 2000 referrals in 10 months - this system helps us to keep track of every referral, allocate cases and allows us to communicate with other services via email very quickly."
Clair Ely
Clair Ely
Previous
Next
View Our Case Studies

Our Trusted Partners

partner-apple
partner-avg
partner-sophos
cyber
partner-quickbooks
partner-ms1
partner-sage
partner-ms2
partner-hp
partner-exchequer
dell certified
it goverance

Latest Blog News

Here Are Our Goals For 2022

7th January 2022

Every year we like to collate our goals and aspirations for the year ahead as a team. We believe this motivates our whole team to work together to achieve these goals and turns those January blues into motive and inspiration! This year we have come up with 4 amazing goals which we will strive to achieve in 2022. Here they are…

2021 : Year In Review

13th December 2021

2021 for Qlic has been one of the most exciting years for us to date! We have reached some unforgettable milestones…

3 Ultimate Tips For Passing Cyber Essentials

2nd December 2021

The Cyber Essentials scheme is a cyber security standard, which organisations can be assessed and certified against. It identifies the security controls that an organisation must have

Should Your Charity Upgrade to Windows 11?

16th November 2021

Windows 11 is now the latest version of Windows available. It has been enhanced and redesigned for productivity, creativity and ease of use for all. The team at Microsoft has simplified the overall design and has created a user experience that empowers your productivity and inspires your creativity. Also, it now has a more modern and clean feel to it with some new additions and tweaked features to ensure more ease of use.

View all