Qlic

About Us

About Qlic IT for Charities

Qlic IT For Charities (formerly Premier Charity Solutions) was created in 2012 in order to directly work with the not-for-profit sector. We had worked with a number of charities for over 10 years and realised that their needs and concerns were different to that of businesses and SME’s. There isn’t currently a recognised leader in the IT space for charities, meaning there are conflicting solutions and often other IT providers unaware of available services and discounts. With our experience and passion for the sector, our goal is to become the #1 contact for all charity IT needs in the UK.

We have earned an impressive reputation within the not for profit sector as a result of our professional approach, vast industry knowledge and highly-praised customer service.

We use our extensive experience within the third sector to deliver the best service at highly incentivised prices, emphasising our belief in providing recognised IT services to non-profits.

Quality

We’ll never drop our high standards or compromise on excellence.

Leadership

We don’t exist to simply fix problems, we’re here to guide, enrich and evolve our clients.

Innovation

We always look to level up – from our solutions to our service, optimisation is constant

Care

We’re genuine and committed, we just wouldn’t be here if our hearts weren’t in it!

Download our Introduction to Qlic presentation to find out more about our team and expertise.

Our Mission

At Qlic we are professional, and excellence driven. It is within our culture to deliver a customer centric service that goes beyond expectation and we are proud of the reputation we have earned within the industry. Above all else we have a strong team ethic, we work hard to build a create an environment where our staff can flourish, happy staff result in happy customers in our experience.

Why Choose Qlic?

Team Leaders

Adam Graham

MANAGING DIRECTOR

Adam's role is to oversee all departments within the business and work closely with the Management Team to ensure improvement in all departmental processes, as well as always looking to drive the business forward.

Laura McCormack

CUSTOMER SUCCESS MANAGER

Laura's role as Customer Success Manager is to help facilitate excellent account management and customer service by working alongside our account managers to improve and evolve our communications.

Chris Thatcher

HEAD OF TECHNICAL OPERATIONS

As Head of Technical Operations, Chris' responsibility is the overarching management of the project team and project delivery, whilst also providing technical direction to all departments within the business. He ensures that all projects are delivered to the highest standards, delivering projects that exceed customer's expectations, on time and in budget.

Michael Horton

HEAD OF BUSINESS DEVELOPMENT

In Mike's role as Head of Business Development, Mike oversees our sales, account management and marketing teams to ensure clients receive the best possible service.

PAVAN SAWHNEY

SENIOR ACCOUNT MANAGER

As a Senior Account Manager, Pav is very well-versed in negotiations, planning and development, relationship management, operations, logistics coordination and scheduling. All used to help businesses and charities maximise their IT potential through technical consultations and project delivery.

caroline musson

SOLUTIONS DELIVERY MANAGER

As Project Co-ordinator, it is Caroline's responsibility to work with the members of the Sales & Project’s team to create schedules, plan logistics and help the team to make sure projects are completed on time.

Lisa Horton

FINANCE MANAGER

As Finance Manager it is Lisa's job to ensure accurate undertaking of the billing, finance and admin required for the office. Her role requires her to liaise with many of the team members to ensure that the billing reflects the sales and support services that have been provided and answer any billing queries that our customers may have in relation to this.

Matt Homewood

TECHNOLOGY SOLUTIONS MANAGER

Matt's responsibility is to research the development of new and emerging technologies. As IT is a constantly changing landscape, Matt provides technical documentation, hands-on training and workshops for our technical and sales teams to ensure they successfully deliver projects and services to our clients.

Martin Hull

PROJECT LEAD

As Project Lead, Martin's role is to manage client projects from concept to delivery. Planning, scheduling, executing to the highest possible standards, always looking to reduce customer impact, reduce costs and improve project deliverables.

Dan Green

SERVICE DELIVERY MANAGER

As Service Desk Team Leader, it is Dan’s responsibility to make sure that all customer queries are dealt with in a timely manner by the Service Desk. He is also an escalation point for the support team and sets KPI’s for them to ensure that there is always high levels of customer satisfaction.

JENNY PHIPPS

MARKETING CO-ORDINATOR

Jenny's job as the Marketing Co-ordinator involves promoting campaigns by assembling and analysing media trends, as well as preparing marketing and advertising strategies, plans, and objectives.

CHRIS COOPER

TECHNICAL SERVICE MANAGER

As Service Desk Technical Lead, Chris' responsibilities include day to day management of the support team alongside support tickets and escalations. Other roles include providing training and resources to make sure our team have the knowledge to deliver the best possible customer experience.