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Qlic

About Us

About Qlic IT for Charities

Qlic IT For Charities (formerly Premier Charity Solutions) was created in 2012 in order to directly work with the not-for-profit sector. We had worked with a number of charities for over 10 years and realised that their needs and concerns were different to that of businesses and SME’s. There isn’t currently a recognised leader in the IT space for charities, meaning there are conflicting solutions and often other IT providers unaware of available services and discounts. With our experience and passion for the sector, our goal is to become the #1 contact for all charity IT needs in the UK.​

We have earned an impressive reputation within the not for profit sector as a result of our professional approach, vast industry knowledge and highly-praised customer service.​

We use our extensive experience within the third sector to deliver the best service at highly incentivised prices, emphasising our belief in providing recognised IT services to non-profits. ​

Quality

We’ll never drop our high standards or compromise on excellence. 

Leadership

We don’t exist to simply fix problems, we’re here to guide, enrich and evolve our clients. 

Innovation

We always look to level up – from our solutions to our service, optimisation is constant

Care

We’re genuine and committed, we just wouldn’t be here if our hearts weren’t in it!

Find Out More About Us!​

Download our Introduction to Qlic presentation to find out more about our team and expertise.

Our Mission

At Qlic we are professional, and excellence driven. It is within our culture to deliver a customer centric service that goes beyond expectation and we are proud of the reputation we have earned within the industry. Above all else we have a strong team ethic, we work hard to build a create an environment where our staff can flourish, happy staff result in happy customers in our experience.​

Why Choose Qlic?

Discounted Charity Pricing

With our understanding of the financial pressures facing non-profits, our IT services are cost-effective while offering the best possible solution for your organisation.

Free Consultancy Service

We offer free consultancy, site surveys and network audits to help you maximise the best services and savings available to your organisation.

Funding assistance

Some charities lack sufficient budgets to tackle their IT needs. That's why we've helped many organisations successfully apply for dedicated funding.

Proven Third Sector Experience

Having worked in the sector for over 10 years, we have a substantial customer base who have been kind enough to refer our services to friends and colleagues.

Bespoke Support Packages

Every organisation is different from the last. That's why our support packages are tailored to meet the needs of your organisation, not the entire sector.

Dedicated Account Manager

A single point of contact, guiding you through all sales enquiries and technical queries you may have throughout our entire product portfolio.

Team Leaders

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Adam Graham

MANAGING DIRECTOR
Adam's role is to oversee all departments within the business and work closely with the Management Team to ensure improvement in all departmental processes, as well as always looking to drive the business forward.
Chris Cooper

CHRIS COOPER

TECHNICAL SERVICE MANAGER
As Service Desk Technical Lead, Chris' responsibilities include day to day management of the support team alongside support tickets and escalations. Other roles include providing training and resources to make sure our team have the knowledge to deliver the best possible customer experience.
chris thatcher

Chris Thatcher

HEAD OF TECHNICAL OPERATIONS
As Head of Technical Operations, Chris' responsibility is the overarching management of the project team and project delivery, whilst also providing technical direction to all departments within the business. He ensures that all projects are delivered to the highest standards, delivering projects that exceed customer's expectations, on time and in budget.
Dan Green

Dan Green

SERVICE DELIVERY MANAGER
As Service Desk Team Leader, it is Dan’s responsibility to make sure that all customer queries are dealt with in a timely manner by the Service Desk. He is also an escalation point for the support team and sets KPI’s for them to ensure that there is always high levels of customer satisfaction.
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Michael Horton

HEAD OF BUSINESS DEVELOPMENT
In Mike's role as Head of Business Development, Mike oversees our sales, account management and marketing teams to ensure clients receive the best possible service.
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Lisa Horton

FINANCE MANAGER
As Finance Manager it is Lisa's job to ensure accurate undertaking of the billing, finance and admin required for the office. Her role requires her to liaise with many of the team members to ensure that the billing reflects the sales and support services that have been provided and answer any billing queries that our customers may have in relation to this.
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Matt Homewood

TECHNOLOGY SOLUTIONS MANAGER
Matt's responsibility is to research the development of new and emerging technologies. As IT is a constantly changing landscape, Matt provides technical documentation, hands-on training and workshops for our technical and sales teams to ensure they successfully deliver projects and services to our clients.
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caroline musson

SOLUTIONS DELIVERY MANAGER
As Project Co-ordinator, it is Caroline's responsibility to work with the members of the Sales & Project’s team to create schedules, plan logistics and help the team to make sure projects are completed on time.
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Martin Hull

PROJECT LEAD
As Project Lead, Martin's role is to manage client projects from concept to delivery. Planning, scheduling, executing to the highest possible standards, always looking to reduce customer impact, reduce costs and improve project deliverables.
Pav

PAVAN SAWHNEY

SENIOR ACCOUNT MANAGER
As a Senior Account Manager, Pav is very well-versed in negotiations, planning and development, relationship management, operations, logistics coordination and scheduling. All used to help businesses and charities maximise their IT potential through technical consultations and project delivery.
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JENNY PHIPPS

MARKETING CO-ORDINATOR
Jenny's job as the Marketing Co-ordinator involves promoting campaigns by assembling and analysing media trends, as well as preparing marketing and advertising strategies, plans, and objectives.
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Laura McCormack

CUSTOMER SUCCESS MANAGER
Laura's role as Customer Success Manager is to help facilitate excellent account management and customer service by working alongside our account managers to improve and evolve our communications.

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    Head Office – Qlic IT Ltd,
    2 The Metro Centre, Bridge Road,
    Orpington, Kent, BR5 2BE

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