Telephony & Communications Solutions for Charities
We bring together Elevate Voice, connectivity, mobile, AI-powered calling features, CRM integration, security and resilience into one joined-up solution – helping your organisation communicate more effectively while reducing the complexity of managing multiple suppliers.
One Partner for Your Charity's Communications
Telephony is no longer just about desk phones.
Your people may be working from an office, remotely, across multiple sites or out in the community. Calls may need to reach different teams, integrate with your CRM, work through Microsoft Teams or remain available if something goes wrong.
That’s why our approach brings the different parts of your communications together.
From the connection carrying your calls to the technology answering and managing them, Qlic IT can provide and support your complete communications environment.
The BT Switch Off 2027: Is Your Charity Prepared?
By 2027, all traditional landlines and broadband services relying on copper-based PSTN and ISDN lines will be switched off. This means charities must transition to digital telephony solutions like VoIP (Voice over Internet Protocol) to maintain smooth, uninterrupted communication. Qlic IT is here to help, ensuring your charity makes the transition with minimal disruption while benefiting from cost savings and increased flexibility.
Our Telephony & Communications Solutions
Connectivity
Reliable connectivity to keep your organisation online.
From cost-effective business broadband to dedicated leased lines, we’ll help you choose connectivity that provides the best performance and reliability.
Elevate Voice
Flexible cloud-based communications for modern charity teams.
Elevate Voice gives your staff the flexibility to make and receive calls across compatible devices, wherever they’re working.
Mobile Packages
Keep your teams connected wherever their work takes them.
Support employees working from home, travelling between locations or delivering services in the community with flexible business mobile packages.
Why Choose Qlic IT?
When you partner with Qlic IT, you consolidate all your IT and telecom services under one trusted provider, ensuring seamless integration, better cost control, and dedicated support for the charity sector.
Seamless IT & Telephony Integration
Managed IT and telecoms work hand in hand. By managing both, we ensure your systems work together effortlessly, reducing downtime and increasing efficiency.
Trusted Partner for Charities
With over 20 years of experience in the nonprofit sector, Qlic IT understands the unique challenges charities face. We deliver cost-effective, high-quality solutions tailored to the needs of charities, trusts, and social enterprises.
Exclusive Not-for-Profit Discounts
We recognise that charities operate on tight budgets, which is why we offer special discounts on VoIP, mobile packages, and connectivity solutions, helping you reduce costs without compromising on quality.
Simplified Management
With Qlic IT, you benefit from:
- One provider for IT and telecoms.
- One bill for all your services.
- One dedicated support team who understands the needs of the charity sector.
Say goodbye to the hassle of dealing with multiple vendors, let us manage your charity’s telephony and IT with one simple solution.
Review Your Telephony with Qlic IT
Let the Qlic IT team review your current telephony setup and provide tailored recommendations to help you improve performance, reliability and value.
Modernising Telephony for Charities
Metabolic Support UK was facing several communication challenges that were impacting internal efficiency. Qlic IT provided guidance and support to modernise their communication systems.
Surrey Community Action required a modern, flexible cloud telephony solution to improve call handling and support hybrid working.
Elevate In Action
Telephony FAQs
What telephony and communications services does Qlic IT provide?
Our offering includes Elevate Voice, connectivity, mobile services, AI Call Recap, AI Receptionist capabilities, CRM integration, and redundancy and security solutions. We can bring these together into a communications setup designed around your charity.
What is Elevate Voice?
Elevate Voice is our cloud-based communications solution, giving employees greater flexibility over where and how they make and receive business calls. It includes a range of call management features and can integrate with Microsoft Teams.
Can Qlic manage our connectivity as well as our calls?
Yes. We provide connectivity alongside our wider communications services, including business broadband and leased lines. This means we can consider the connection supporting your communications as part of the overall solution.
Can our communications integrate with Microsoft Teams?
Yes. Microsoft Teams integration is available as a capability within Elevate Voice, allowing organisations that use Teams to bring external calling into their existing Microsoft environment.
Can our calls integrate with our CRM?
Depending on your CRM and requirements, we can integrate your communications with compatible CRM platforms to create more joined-up workflows and give employees better access to relevant information.
How can AI improve our charity's communications?
AI can support areas such as call summaries and call handling. AI Call Recap can help capture useful information following conversations, while an AI Receptionist can support the handling and routing of incoming calls.