Teams Voice Telephony
Turn Microsoft Teams into your complete phone system with our Teams Voice integration.
Our Teams Voice Offering
- Make and receive external calls directly through Microsoft Teams
- Simple, flexible alternative to traditional phone systems
- Seamless integration with Microsoft 365 for a unified communications platform
- Fully supported setup, training and UK-based ongoing support
A Complete Phone System, Right Inside Microsoft Teams
Transform the way your charity communicates with our Teams Voice solution, turning Microsoft Teams into a fully integrated cloud phone system. With Teams Voice, your staff can make and receive calls from anywhere, on any device, all from within the familiar Teams interface.
Whether you’re office-based, hybrid, or fully remote, Teams Voice allows your team to stay connected, collaborate seamlessly, and manage communications centrally, all while reducing complexity and cost.
Simplify Communication Across Your Organisation
With Teams Voice, there’s no need for traditional desk phones or separate phone systems. Everything is handled in Microsoft Teams, making it easy for staff to adopt and use. You’ll gain access to enterprise-grade telephony features, including:
Advanced Call Routing – Direct calls where they need to go, based on working hours, departments or custom rules.
Voicemail to Email – Receive voicemails as audio files directly in your inbox, so you never miss a message.
CRM Integration – Connect your phone system with your charity’s CRM for improved caller insights and faster support.
Call Recording & Reporting – Log, track and monitor calls for training, quality, and compliance purposes.
Flexible Numbering – Keep existing numbers or set up new ones, with geographic or non-geographic options.
Our Telephony Service
Why Choose Qlic IT for Telephony?
When you partner with Qlic IT, you consolidate all your IT and telecom services under one trusted provider, ensuring seamless integration, better cost control, and dedicated support for the charity sector.
Seamless IT & Telephony Integration
Managed IT and telecoms work hand in hand. By managing both, we ensure your systems work together effortlessly, reducing downtime and increasing efficiency.
Trusted Partner for Charities
With over 20 years of experience in the nonprofit sector, Qlic IT understands the unique challenges charities face. We deliver cost-effective, high-quality solutions tailored to the needs of charities, trusts, and social enterprises.
Exclusive Not-for-Profit Discounts
We recognise that charities operate on tight budgets, which is why we offer special discounts on VoIP, mobile packages, and connectivity solutions, helping you reduce costs without compromising on quality.
Simplified Management
With Qlic IT, you benefit from:
- One provider for IT and telecoms.
- One bill for all your services.
- One dedicated support team who understands the needs of the charity sector.
Say goodbye to the hassle of dealing with multiple vendors, let us manage your charity’s telephony and IT with one simple solution.
Find Out More About Qlic IT's Telephony Offering
Find out more about our telephony offering, book your free consultation
Telephony FAQs
What is VoIP, and how does it benefit charities?
VoIP (Voice over Internet Protocol) is a cloud-based phone system that enables charities to make and receive calls over the internet instead of traditional phone lines. It’s a cost-effective and scalable solution, perfect for hybrid working. VoIP also offers advanced features such as CRM and Microsoft Teams integration, call recording, and analytics, helping charities improve communication, efficiency, and service.
Can I integrate my telephony system with Microsoft Teams?
Absolutely! Our VoIP solutions include Microsoft Teams integration, allowing your charity to make and receive calls directly within Teams. This helps staff and volunteers collaborate more efficiently and stay connected from anywhere.
How does Qlic IT ensure secure and reliable connectivity?
We provide charity-grade broadband, leased lines, and managed Wi-Fi with robust security measures to protect sensitive data and prevent downtime. Our solutions are tailored for charities, ensuring you get fast, reliable, and cost-effective connectivity.
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