Managed IT Support

For Your Charity in Edinburgh

Managed IT Support For Charities in Edinburgh

At Qlic, we’ve had the opportunity to work with lots of not-for-profit organisations in Edinburgh, providing them with IT Support, IT Consultancy, IT Solutions and much more.

The third sector is not like any other sector, and as such, the IT support that you need is very different. At Qlic, we understand the very tight budgets, multiple challenges and legislation surrounding the third sector.

We believe that our managed IT support help-desk and consultancy services are the most important part of our relationship with your organisation. Qlic offers bespoke managed IT support packages to suit your charity’s requirements. Whether you are a small or large charity, our expert IT service desk can provide efficient support for all your charity IT support needs. Fast response times, robust and effective solutions and highly rated customer services are the core of everything we do.

Download Our Managed IT Support in Edinburgh Brochure

Find out all about our IT Support at Qlic, download our free brochure below!

Our Approach To Managed IT Support

Customer Focused

At Qlic, our emphasis is on customer service before IT jargon. Our recruitment process focuses on hiring personable staff with a love of IT – we feel this makes our IT helpdesk more approachable and encourages your users to develop good relationships and trust with our managed IT support service desk. Rather than having auto-attendants, receptionists or voicemail systems, the telephone number provided to our clients goes directly to our managed IT support team. You will speak directly to a dedicated engineer to immediately diagnose the fault and, where possible, resolve this without the need for a call back or further escalation.

Dedicated Account Management

Your Dedicated Account Manager has previously worked on our helpdesk and projects teams, giving them a unique insight into the support, planning and implementation of your charity’s IT systems. Their focus is to reduce your reliance on the helpdesk services by assessing and developing the systems your staff use, leading to improved reliability and efficiency.

Service Delivery Success

At Qlic, we take pride in our high customer retention as we maintain great customer relationships with our long-standing clients. Our managed IT support teams’ ability to resolve faults quickly and with the least possible down-time for our clients. With a solution focused ethos built around efficiency and reliability our IT support team keep your systems running.

Service Desk Statistics

0 Seconds

Average Telephone Response Time

90 %

SLA Target

70 %

Incidents Resolved on Initial Contact

78 %

Incidents Resolved Without Escalation

0 %

Incident Tickets

0 %

Incidents Escalated to On-Site Engineer Visit

Our IT Support Clients in Edinburgh

Free IT Consultations for the Third Sector

We offer free IT consultancy to all charities and organisations. Included in our free consultations is an initial meeting to find out more about your organisation, your current IT set-up and where you need support. This will help us provide a best practice for your organisation. 

Book Your Free Consultation with one of our Expert Account Managers at a time that suits you by using our form.

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We offer free IT advice and consultancy to all organisations. Let us know what you’re interested in below so we can book your free IT consultation.