In addition to our managed IT support packages we offer cloud based proactive remote monitoring and management of your network (RMM). Our active monitoring of our customer networks ensure that we are alerted via email or dashboard if there is a problem. This means our expert support team are able to take immediate action to resolve the issue rather than waiting for the hardware/software to fail. Our proactive IT support is more effective and results in significantly less downtime for your business than standard reactive support solutions.
BUILT-IN PATCH MANAGEMENT
Automated patch policies ensure all of your devices are kept secure from the latest threats without the need for a manual update. Flexible patch approvals and local caching allow our team to deliver comprehensive reporting and dashboards.
In-built automations allow deployment of preferred applications and ensures third-party applications are kept up-to-date automatically. Providing constant device monitoring and saving time by downloading any scripts required to keep your network working efficiently, alongside keeping your devices compliant with GDPR.
We are able to monitor your network in real-time for performance issues like low disk space, high CPU, low memory and network latency on any application, platform or device. This allows us to act fast to resolve any issues that arise.
FLEXIBLE REPORTS & DASHBOARDS
We are able to provide you with bespoke reports created for your organisation and provide you with regular updates. We are also able to create bespoke dashboards which allow our support team to see what’s going on and then quickly take action to resolve issues.
BORN IN THE CLOUD
Operating completely in the cloud, you can be confident that the monitoring and reporting of your system is backed by a system with a proven track record of 99.99% uptime and fortified with security and data protection standards.
Since the solution is completely cloud-hosted, there is no limit to the number of devices we can support your business. We are able to deliver the same top-level service as your business grows.