YGAM Onboarding Support

Onboarding Support

Why Did YGAM Reach Out?

YGAM was on the hunt for a new IT Provider and came across our services at Qlic. They previously had an in-house support team but they were looking for a fresh start with a brand new IT Provider, who are experienced in the IT industry on which they can rely on.

To begin the onboarding process, our Account Manager Mike got in contact with YGAM and reviewed all of their current IT processes. Following this, Mike introduced our IT Service desk and put together a proposal to layout our services and how we can help improve their IT Support efficiently.

Following this, Mike regularly scheduled meetings with YGAM to make sure that their onboarding process was smooth and if they ever had any questions concerning their new IT Support, they could contact Mike with ease.

Meet Our Account Manager For YGAM

Mike Horton

The Onboarding Process

  • Account Manager assigned
  • Initial meeting with the client to find out about their organisation.
  • Find out the number of users and devices used.
  • Create a proposal listing all of the services we offer which would help improve their IT  processes.
  • Regular onboarding meetings.
  • Follow up meetings to make sure they’re happy with the service we’re providing them.

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Completed Onboarding Process

YGAM couldn’t have been happier with the whole onboarding process. Following the smooth onboarding process and the service they’re now receiving from Qlic, they’re all set for efficient IT Support!

We have thoroughly enjoyed onboarding and working with YGAM and we look forward to continuing to support them.

About YGAM

The Young Gamers and Gamblerd Education Trust YGAM is an award-winning charity with a social purpose to inform, educate, and safeguard young people against gaming and gambling harms.

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