The Florence Nightingale Foundation is a respected UK charity committed to developing and supporting nursing and midwifery professionals across the country. Through leadership programmes, scholarships, research and advocacy, the foundation works to enhance the quality of care delivered within healthcare settings. Their operations rely on dependable communication systems that allow staff, partners and programme participants to collaborate effectively and deliver their work efficiently.
Before partnering with our team, the Florence Nightingale Foundation procured their VOIP telephony through their outgoing IT support provider. As part of their transition to a new managed service provider, they wanted a more integrated approach by moving both their telephony and IT services under one organisation. Their existing setup lacked the flexibility and efficiency needed to support a busy and collaborative charity environment. To simplify operations and improve consistency, we quoted to manage both services, ensuring that their communication systems aligned with the quality and reliability expected across their organisation. A seamless migration plan was essential to avoid disruption and provide a clear path towards a fully supported and modernised telephony environment.
After a detailed assessment of the foundation’s communication requirements, we recommended implementing Elevate Teams Pro. This solution integrates VOIP telephony directly into Microsoft Teams, enabling staff to make and receive external calls from the platform they already use every day. The installation phase included configuration, call flow planning and training to ensure staff could adopt the system easily and confidently.
Elevate Teams Pro offers a wide range of features designed to improve daily communication, including flexible device access, voicemail delivery, call routing and advanced management tools. These capabilities help staff remain accessible when working across different sites or carrying out leadership, training or community engagement programmes.
By moving the foundation away from a split-support model, we created a unified environment where one specialist team now manages both telephony and IT. This ensures consistent support, clearer escalation paths and better communication across teams. The consolidated structure also reduces administrative complexity, enhances reliability and creates a foundation for digital growth. The organisation now benefits from a fully aligned IT and telephony solution that improves operational performance and supports their long term strategic goals.
The Florence Nightingale Foundation now benefits from a communication system that is easier to use, more reliable and more cost effective. Elevate Teams Pro has improved call quality and created a smoother communication experience across the organisation. Staff can collaborate more effectively, handle calls within a familiar platform and work with greater flexibility.
The cost savings achieved through the migration have contributed to a more efficient operational structure. With telephony and IT now fully supported by the same team, the foundation experiences quicker issue resolution, improved continuity and a more coherent support experience. Their new telephony setup is scalable, secure and aligned with the organisation’s commitment to providing excellence in professional development and support for the healthcare workforce.
Overall, the upgraded solution has strengthened communication, simplified management and provided a future ready platform that supports the foundation’s mission.
- Unified telephony and IT support under one provider
- Cost savings through modernised VOIP telephony
- Seamless integration with Microsoft Teams
- Improved reliability and communication efficiency
- Scalable system suitable for future organisational growth
- Faster issue resolution with a single support team
