Brighter Horizons is a community focused organisation dedicated to providing support, guidance and development opportunities for individuals of all ages. Their services include educational activities, wellbeing programmes and local engagement initiatives that help people build confidence, learn new skills and access essential community resources. They operate from multiple busy sites and rely heavily on consistent communication and reliable technology to deliver their services smoothly.
Before partnering with our team, Brighter Horizons relied on legacy telephony and broadband services provided by BT. They were locked into ageing technology that no longer supported their growing needs and were paying more than expected for a service that offered little flexibility or reliability. Their telephony system struggled during peak hours, calls frequently dropped and their broadband connection could not keep pace with their digital tools and day to day operations. As a result, staff found it harder to communicate with each other and with the people who depended on their services. The organisation needed a modern, cost effective and fully supported solution that would bring consistency back to their communications.
After reviewing the existing environment and understanding the challenges Brighter Horizons were experiencing, we recommended a complete shift away from legacy services. Our team installed the Elevate VOIP solution to modernise their telephony infrastructure. This cloud based system gives them a reliable, flexible and easily scalable way to manage internal and external communication. Staff can now make and receive calls from multiple devices, access voicemail, manage call flows and stay connected no matter where they work.
To support the new telephony system, we also installed a SoGEA broadband connection. This removed the need for the outdated copper phone line and provided a faster, more stable and cost effective way to deliver internet connectivity. SoGEA ensures consistent performance, smooth operation of cloud applications and a dependable connection for their VOIP system.
By bringing their telephony, broadband and IT infrastructure under one provider, Brighter Horizons now benefits from a fully unified support structure. If an issue arises, they have one team to contact, allowing for faster resolution times and a more joined up approach to maintaining their environment. The organisation is no longer held back by inconsistent or outdated services, and they now have a modern foundation in place that will grow with them.
Brighter Horizons now operates on a stable, future ready communication platform that supports their daily activities and long term goals. The Elevate VOIP system has greatly improved call quality, reduced downtime and enabled staff to work more flexibly across different sites. The SoGEA broadband connection has given them a reliable and cost effective internet service that enhances their ability to use cloud applications and digital resources.
Moving away from legacy BT services has reduced their overall spend while providing a noticeably better experience for staff and service users. The organisation now has confidence in the performance and reliability of their systems and enjoys the convenience of receiving all support from one specialist IT team. This unified approach has simplified troubleshooting, improved response times and ensured that technology is no longer a barrier to delivering essential community support.
- Improved call quality and communication reliability
- Lower monthly costs with a more modern solution
- Faster and more stable broadband connection
- One fully supported solution for telephony, connectivity and IT
- Clearer document structure and improved usability
- Future ready infrastructure with scalable services
- Reduced downtime and smoother day to day operations
