Selig Suffolk Trust is a UK‑based charitable organisation responsible for managing and maintaining a portfolio of residential properties. Operating from a small central office, the trust supports its day‑to‑day administration through a modest IT environment, relying on Microsoft 365 to enable collaboration, communication, and secure access to information while focusing on its core charitable mission.
Following changes to its previous as‑and‑when IT support arrangement, Selig Suffolk Trust identified the need for a more structured and proactive IT support provider. Although overall IT demand had historically been low, several emerging challenges highlighted increased risk. These included a Microsoft account security breach, ongoing email deliverability concerns, and the requirement to configure new devices securely and consistently.
The organisation relied on Microsoft 365 charity licensing, with OneDrive being used as a shared file repository through a dedicated user account. IT administration was managed internally on an ad‑hoc basis, with limited visibility of antivirus coverage and renewal status. Occasional connectivity issues required staff to use mobile tethering, further emphasising the need for resilient and well‑managed systems. As the trust continued to evolve, ensuring security, stability, and alignment with best‑practice IT management became a growing priority.
Qlic IT delivered a proactive, charity‑focused managed IT support service tailored to the trust’s size, structure, and operational needs. The onboarding process was designed to address immediate risks while laying strong foundations for long‑term improvement.
As part of onboarding, Qlic IT provided free configuration of a new laptop, ensuring it was securely set up, fully patched, and aligned with organisational standards. A comprehensive security review was conducted across Microsoft 365, user accounts, and email configuration, addressing previous security concerns and improving email trust and deliverability. Antivirus coverage was reviewed to confirm consistent protection across all owned devices.
Microsoft 365 was optimised to reflect best practice, including reviewing administrative roles, improving OneDrive usage, and reducing reliance on a single shared user account. Recommendations were provided for implementing structured backups for user data and OneDrive content, ensuring business continuity and data resilience.
Qlic IT also carried out a best‑practice IT analysis aligned with Cyber Essentials principles, producing a clear and prioritised roadmap for future improvements. In addition, guidance was offered on streamlining administrative processes using digital forms and e‑signature solutions to improve efficiency and reduce manual effort. Unlimited support and clear escalation routes ensured staff had access to expert assistance whenever required.
Selig Suffolk Trust gained a stable and secure IT environment supported by a clear, proactive service model. New devices were deployed efficiently and securely, reducing risk and improving user confidence. Email security and Microsoft 365 configuration improvements resolved previous deliverability concerns and strengthened account protection.
Improved visibility and management of antivirus coverage ensured consistent protection across all endpoints. The introduction of best‑practice recommendations and a clear improvement roadmap provided the trust with confidence that its IT environment was aligned with recognised security standards.
Operational efficiency was enhanced through guidance on digital workflows, helping to reduce reliance on manual processes. With unlimited support in place, staff benefited from faster issue resolution and reduced disruption. Overall, the trust was able to focus on its charitable objectives, supported by an IT environment that was secure, reliable, and scalable.
- Secure and consistent setup of new and existing devices
- Improved Microsoft 365 security and email reliability
- Clear visibility and management of antivirus protection
- Best‑practice IT roadmap aligned with Cyber Essentials principles
- Reduced operational friction through digital process improvements
- Reliable, unlimited IT support tailored to a charity environment
