Managed IT Support & Services

For Your Charity

Our Managed IT Support & Services For Charities

About Qlic IT for Charities

At Qlic, we simplify and perfect not-for-profit’s IT environments. IT is the blood flow of Britain’s organisations, and we have worked with hundreds of charity organisations over the last 2 decades to keep their IT running smoothly. Our winning approach has been to simplify when there’s complexity, solve when there’s a problem, and stay human when other IT providers would turn into robots.

We understand the challenges that not-for-profits face and that’s why we provide you with a best practice tailored to your organisation specifically. We will help your charity cut costs when it comes to IT by creating flexible and bespoke packages.

Specialising in the third sector for over 15 years, we use our extensive experience to deliver you the best IT service, as well as consultancy, at highly incentivised prices. Emphasising our belief in providing recognised IT services to non-for-profits.

We’re delighted to partner with Microsoft, Sophos, Apple, Dell, HP and have Cyber Essentials, ISO 27001 & ISO 9001 accreditations. We offer a host of different IT, web, software, cloud and online marketing services.

We believe ‘know-who’ is more powerful than ‘know-how’. Your charity doesn’t need to master your own IT systems, you need a partner you can trust to do it all for you. We’re on hand to proactively optimise, troubleshoot and make your IT issues go away. We’re more than just ‘the IT guy’, we’re your partners. Make Your IT Qlic!

Service Desk Statistics

0 Seconds

Average Telephone Response Time

90 %

SLA Target
Hit

70 %

Incidents Resolved on Initial Contact

78 %

Incidents Resolved Without Escalation

0 %

Incident Tickets
Re-Opened

0 %

Incidents Escalated to On-Site Engineer Visit

Our Charity Experience - Understanding The Sector

We understand the challenges that not-for-profits face and from specialising in the third sector for over 15 years, we use our extensive experience to deliver you the best IT service, as well as consultancy, at highly incentivised prices.

A Flexible & Dynamic Workforce

With full-time staff, part-time staff, volunteers and even some trustees all working on different schedules or only occasionally needing IT assistance, the workforce of a charity can be significantly different to that of a commercial entity. That’s why we provide flexible and bespoke packages to all not-for-profits.

Discounted Charity Services

Our large charity-focused client base allows us to keep ahead of trends and challenges facing the sector, which in turn enables us to share our experience and insights with all our clients. We will be to keep you informed of new industry and sector developments in regular quarterly consultancy meetings.

Varying IT Skill Levels

Some of your users may be more IT literate than others, but we take this all into consideration and provide the best customer support tailored to each of your team members. Coupled with first-hand user training of new solutions, we want our clients to feel empowered about the new IT environment.

Free IT Consultations for the Third Sector

We offer free IT consultancy to all charities and organisations. Included in our free consultations is an initial meeting to find out more about your organisation, your current IT set-up and where you need support. This will help us provide a best practice for your organisation.
Book Your Free Consultation with one of our Expert Account Managers at a time that suits you by using our form.

Charities We've Digitally Transform

"Qlic has helped us take the right steps in completely changing the face of our organisation. We needed a website that reflected our growth from a community theatre to a professional producing house and Premier has shot us into the 21st Century with ease! It was vital that our ticketing system was integrated seamlessly with our new website which they were able to do without a problem. Nothing is too much trouble or a request too silly. It’s been a joy working with them, we love our new site and are excited to develop it even further as our venue grows."
Jodie Dickson

"Qlic has taken time to understand our charity. When contacting the help line most matters are dealt with there and then. More complex issues that cannot be fixed immediately are issued with a ‘ticket number’ and we are kept informed of progress on a regular basis. We are currently in the process of upgrading our server, desktop and laptops which has required the purchase of both hardware and software. Qlic were able to provide us with the best value option which was thoroughly checked by having their competitors provide quotes for the same specification."
Alan Avis

"“Since engaging with Qlic, we have been very pleased with the solution and service quality provided. From the project initiation stage, Qlic invested lots of time and effort to understand our needs and were receptive, flexible, transparent, and swift during our commissioning process. Our new IT system has been awarded the Cyber Essential Accreditation.
Very recently, Premier has supported us with our office relocation project and in response to Covid-19 pandemic – the new system meant that we were able to adapt very quickly. The implementation of both projects was smooth and on target – the account manager Mike Horton, the engineers Martin Hull and Sam Sly, and the rest of team were brilliant, thank you!"
Reg Parkinson

"Our systems, installed by Premier Choice, work very well with very few problems but when we come across a need for help, the telephone helpline is brilliant. The guys are always ready to help when we need them and it's done quickly, efficiently and politely. For significant changes we receive a very personal service and they give us lots of help in defining the right solutions. Jobs are clearly costed and completed to time. As a self-funded charity we need a good price and we are very satisfied that we get just that. They have given us great service for around ten years now. We trust them to look after us and we have never been more relaxed about our IT because Premier Choice take all the hassle out of it for us."
John Rose

"We discovered Qlic at a charity training event, and have subsequently purchased both their IT Support package and their Website Design package. We have been extremely happy with the service we are receiving, it is fast, friendly, and in an organisation where we have very little technical knowledge, the support team explain things clearly and in a way we can understand, and sort problems out remotely for us. We are happy to recommend this service."
Pamela Forsyth

"Qlic has taken the pressure off of all our IT issues and has made it so much more fun using technology."
Tracey Elmore

"Qlic demonstrated that a full server solution was possible. They installed the new server, migrated all data and provided staff training on how to use the new system. They have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice."
Paula Owen

"We didn’t have a sophisticated database, so much of our work was paper based which became untenable as the organisation grew. We are now running a single point of access with over 2000 referrals in 10 months - this system helps us to keep track of every referral, allocate cases and allows us to communicate with other services via email very quickly."
Clair Ely

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