The Maypole Project is a charity that provides emotional well‑being support to children with complex medical needs and their families. Working across the community, the organisation delivers counselling, therapeutic services and practical guidance to help families manage challenging circumstances. Their teams collaborate with healthcare professionals, schools and local support networks, meaning reliable communication plays a vital role in day to day operations.
The Maypole Project had been using a Daisy phone system that no longer aligned with how the organisation needed to communicate. As their services expanded and more staff adopted flexible and remote working patterns, the existing setup offered limited adaptability. Managing calls across different locations was increasingly difficult and staff sometimes faced inefficiencies when trying to reach colleagues or service users. The system also lacked modern features that would support counselling teams, administrative staff and volunteers who coordinate vital support sessions. The organisation required a communication platform that was easy to manage, accessible from multiple devices and able to deliver consistent reliability for both office based and remote work. A more modern and flexible solution was essential to support their ongoing services.
We recommended transitioning The Maypole Project to Elevate, a modern communication and collaboration platform designed to deliver consistent, flexible and device agnostic telephony. Elevate was chosen for its reliability, ease of use and ability to support staff working in varied environments, including home based, office based and community settings.
The installation focused on providing a seamless transition from the Daisy system to Elevate. We configured call flows to match the organisation’s operational structure, ensuring service‑related enquiries were routed correctly and internal communication remained clear and efficient. The platform allowed staff to use a single business number on desktops, laptops and mobiles, making communication more accessible and flexible.
Training and onboarding sessions were delivered to ensure the team understood how to make best use of the new features, including call forwarding, voicemail access and messaging tools. Our support continued post‑installation to ensure staff felt confident and to address any questions that arose. By implementing Elevate, we provided a streamlined and modern communication environment that aligned with the organisation’s needs and supported its charitable mission.
The introduction of Elevate brought notable improvements to communication across The Maypole Project. Staff gained a flexible and reliable telephony system that supported both remote and office based working. Calls could be managed more effectively, ensuring families, healthcare partners and volunteers were able to reach the right people promptly. The system’s user friendly features helped teams coordinate support services more efficiently, improving response times and operational clarity.
The organisation also benefited from easier system management, removing the complexities associated with the previous setup. With predictable costs, enhanced reliability and improved accessibility, The Maypole Project is now better positioned to support families with complex needs. Elevate has provided a scalable platform that will continue to meet the charity’s communication requirements as it grows.
- Reliable and flexible communication system
- Improved call handling for remote and office based staff
- Consistent business number across multiple devices
- Easier management with simple configuration tools
- Enhanced responsiveness to families and partner organisations
- Scalable system to support future organisational growth
