Before partnering with Qlic IT, Metabolic Support UK was facing several communication challenges that were impacting internal efficiency and external engagement. The organisation was working with outdated phone systems and inconsistent messaging across digital platforms. This lack of integration created confusion, reduced clarity in communication, and made day-to-day operations more difficult for the team.
Qlic IT’s Neel provided expert guidance and hands-on support to modernise their communication systems. After reviewing the organisation’s needs, we implemented a streamlined VoIP phone system tailored to how Metabolic Support UK operates.
In addition to the technical solution, Neel worked closely with the team to refresh and unify their messaging across key digital platforms, helping improve the organisation’s overall communication strategy. To support the transition, we delivered tailored training sessions and provided clear documentation, making sure the entire team felt confident and well-equipped to use the new tools from day one.
Since implementation, Metabolic Support UK has experienced a noticeable improvement in operational efficiency and team productivity. Communication between departments is now smoother and more consistent, with significantly reduced downtime and greater flexibility for remote and hybrid working. The updated digital messaging has also helped present a more unified and professional voice externally.
The Metabolic Support UK team has responded incredibly positively.
“Thank you soooo much for the training and for everything you have been doing for us, it is really appreciated.” Kerry-Sue, VA Admin Support – Metabolic Support UK
The consistent support and responsiveness have made a real difference, leaving staff feeling more empowered and less frustrated.
- Replaced outdated phone system with a modern, reliable VoIP solution
- Streamlined and unified messaging across digital platforms
- Reduced downtime and improved communication between departments
- Increased team confidence through tailored training and clear documentation
- Enhanced operational efficiency and overall productivity
- Improved consistency and professionalism in external communications
- Greater flexibility to support remote and hybrid working
