What is Managed IT support for charities?

Charities often have limited funds and need to use their time and resources smartly. Investing in internal IT can be a big burden financially – from finding the right people in a difficult employment market to paying a competitive salary. This is where managed IT support can be a great cost-saving solution. Charities that have a managed IT supplier benefit from handing over their day-to-day running of essential systems, as well as from having a professional IT team at hand to provide system update support whenever needed. Managed IT support is a cheaper way of freeing up charity resources.

What services are included in managed IT support for charity organisations?

Different companies offer managed IT support services for charities. Services range from offering one-off consultations to managing the whole of your IT system. At QlicNFP, we offer a wide range including: Project management Cloud Solutions Cyber Solutions Consultation

AI Call Recap for Charities

AI Call Recap helps your teams capture important information from calls automatically.

Make Every Conversation More Useful

Spend less time taking notes and more time focusing on the conversation.

AI Call Recap with Elevate Voice helps your teams capture important information from calls automatically. Using AI-powered transcription and summaries, employees can quickly revisit what was discussed without relying on handwritten notes or memory.

Charity teams have important conversations every day with supporters, donors, service users, volunteers and partners.

AI Call Recap helps turn those conversations into useful, accessible information, making it easier to understand what was discussed and identify what needs to happen next.

Key Benefits

AI-generated call summaries

Call Transcription

Quickly revisit key information

Reduce manual note taking

Support more effective follow-ups

Improve visibility of important conversations

Less Admin for Your Teams

Whether you’re speaking with a donor, coordinating volunteers or discussing services with a partner, employees can concentrate on the conversation while AI Call Recap helps capture the details.

As part of Elevate Voice, it also means your charity can benefit from AI without introducing another disconnected platform.

AI Call Recap with Qlic IT

Qlic IT can help you introduce AI Call Recap as part of your wider Elevate Voice solution, ensuring it’s configured around the way your organisation communicates.

With over 20 years’ experience supporting the third sector, we’ll also help you consider the security, access and data protection requirements surrounding AI-powered communications.

Get More from Every Call

Reduce administration and help your teams turn conversations into action with AI Call Recap.

Find Out More About Qlic IT's Telephony Offering

Find out more about our telephony offering, book your free consultation

Elevate AI Recap Demo

AI Call Recap FAQs

What is AI Call Recap?

AI Call Recap uses AI to transcribe and summarise conversations, helping your team quickly revisit key information without having to manually document every part of a call.

How can AI Call Recap help charities?

It can reduce the administrative burden associated with taking notes and documenting calls. This can be useful for teams regularly speaking with supporters, donors, volunteers, partners and other contacts.

Is AI Call Recap part of Elevate Voice?

Yes. AI Call Recap is available as a capability within Elevate Voice, allowing your charity to introduce AI-powered call summaries as part of its wider communications solution.

What is included with AI Call Recap?

Transcription: A complete, record of everything said during the call.
Sentiment Analysis: An instant read on the overall tone of the call.
Topics: Key subject groupings from the conversation with sentiment applied.
Summary: A concise recap of the call’s main points.

How is call data secured?

All data is processed and stored in Intermedia’s secure data centers. AI processing uses Azure OpenAI. Data is encrypted, access-controlled, and managed with retention settings consistent with Archiving standards.