The Listening Place
Charity For January 2022Â
About the Listening Place
The Listening Place provides free, face-to-face, 100% confidential support for people who’re struggling with their mental health and are having suicidal thoughts. All of the support which The Listening Place provides for their visitors is delivered by highly trained volunteers and offers a warm and welcoming environment; somewhere individuals can talk openly about their feelings, without any judgement. Since opening in 2016, we have received over 13,000 referrals and we now deliver over 100 appointments a day across two sites (with a third opening in April 2022).
Their Challenges
Recently, there has been a pronounced spike in the demand for their type of support. This is partially due to the pandemic and its effect upon people but also because they’re expanding as a charity. At the start of the pandemic, they received an average of 250 referrals a month, now they receive an average of 500. Though the demand is high, it is not unmanageable because they’re close to opening their third site in West London.
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Moreover, in spite of this growth, they have taken it in their stride and were able to continue their great support service by contacting all referrals within 24 hours and offering their first appointment within a week, as well as providing them with ongoing support.
Their Achievements / Goals
Our Time With The Listening Place
We have been working with The Listening Place for 5 years now and it has been an amazing journey with them!Â
When The Listening Place first joined us, we started off with a full account review and an audit of their offices to work out how we could improve their current IT set-up. We then went on to suggest lots of new IT equipment and infrastructure which would really benefit The Listening Place and their efficiency when it comes to IT. Below are a few of the major projects which we have completed for The Listening Place;
Completed Projects
- IT Support Contract
- New Laptops and PCs set up
- Cyber Security & Cyber Essentials Certified
- Moving them into 2 new offices and setting up any IT infrastructure which was needed
- Photocopiers installed
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Upcoming Projects
- Migrating to SharePoint Online
- Implement Azure AD and Microsoft Intune