Telecom Service Descriptions

Elevate Cloud Telephony Solutions

ELEVATE ESSENTIAL

An ideal starting point for small businesses needing professional-grade communication.

• Includes a Cloud PBX licence allowing inbound and outbound calling via the internet.
• Connect up to 3 devices per user (desk phone, desktop app, and mobile app).
• Basic Video Conferencing capabilities for up to 4 participants, perfect for small internal meetings.
• Comes with 3,000 pooled minutes covering national, mobile, and international calls.
• Features such as call hold, transfer, forwarding, and voicemail included.

Elevate Cloud Telephony Solutions

ELEVATE PRO

A robust solution for businesses with growing communication needs.

• Includes a Cloud PBX licence with enhanced calling capabilities and higher limits.
• Supports up to 5 connected devices per user, making it ideal for hybrid and mobile workers.
• Advanced Video Conferencing for up to 100 participants — suitable for client meetings and webinars.
• Advanced Hunt Groups allow smart call routing across teams to improve responsiveness.
• 5,000 pooled minutes included to share across your organisation.

Elevate Cloud Telephony Solutions

ELEVATE FOR TEAMS ADVANCED

Perfect for businesses using Microsoft Teams who want full telephony integration.

• Telephony services are embedded directly within the Teams platform, removing the need for separate apps.
• Full Cloud PBX functionality via Teams, mobile and desktop Elevate apps.
• Features include voicemail, presence management, call forwarding, and advanced analytics to track call performance.
• Comes with 5,000 pooled minutes and access to advanced calling features like Hunt Groups.
• Ideal for businesses who want one seamless communication hub.

Mobile Services

O2 Unlimited Calls, Texts & 25GB Data (UK & EU)

Stay fully connected across the UK and Europe with reliable mobile service.

• Unlimited voice calls to UK landlines (01, 02, 03) and UK mobile numbers.
• Unlimited UK SMS messaging.
• 25GB data allowance usable both in the UK and EU at no extra charge (subject to fair usage policies).
• 5G-ready (subject to handset compatibility and coverage).
• 24-month contract term, with early termination fees applicable if the agreement is cancelled prematurely.

Mobile Services

Other O2 Voice Tariff Options:

Unlimited: Unlimited UK calls, texts, and data. Optional add-ons for roaming and international calling.

Unlimited + Travel Plus: Includes international roaming for voice, text, and data.

Unlimited + International Caller: Includes discounted international calling packages.

Unlimited + Travel Plus & International Caller: Best value for frequent travellers and international callers, combining both benefits.

Mobile Services

Simplified Mobile Tariffs:

Affordable mobile solutions with flexible data options.

Voice & SMS Sharer: Unlimited UK and EU calls and texts, no data.

Voice and Data 5GB: Unlimited calls and texts, plus 5GB of UK/EU data.

Voice and Data 25GB (Promo): Unlimited calls and texts, plus 20GB of UK/EU data.

All tariffs are Roam Like At Home (RLAH) compatible — fair usage policies apply.

Connectivity Options

SoGEA 80/20

A broadband service that offers the benefits of traditional fibre without the need for a separate phone line.

• Download speeds of up to 80Mbps and upload speeds of 20Mbps.
• More cost-effective and simpler installation compared to traditional FTTC broadband.

Connectivity Options

Full Fibre (FTTP) Broadband

Blazing-fast internet directly into your business premises with no copper wire bottlenecks.

FTTP 80/20: Entry-level fibre ideal for small offices and general browsing.

FTTP 115/20: Higher download speeds for businesses with moderate needs.

FTTP 160/30: Suitable for teams heavily using video calls and cloud-based apps.

FTTP 220/30: High performance for multiple users and VoIP services.

FTTP 330/50: Excellent for large file transfers and remote work setups.

FTTP 550/75: Ultra-fast broadband supporting heavy internet usage and large teams.

FTTP 1000/115 (1Gbps): Enterprise-grade internet suitable for high-volume data transfer.

FTTP 1200/120: Premium fibre package for tech-heavy and media-intensive environments.

FTTP 1800/120: Maximum speeds currently available — ideal for future-proofing your business.