Customer Support Information
19 Sec
Average Telephone Response Time
99.7%
SLA Target Hit
82%
Incidents Resolved on Initial Contact
98%
Incidents Resolved Without Escalation
1.6%
Incident Tickets Re-Opened
IT Support Desk
Get all the details you need to contact our IT Support Desk, including support hours, what to have ready, and how to access your ticket dashboard.
Account Management
Whether you have a hardware question or a query on your current packages and services, our Account Managers are here to make things simple for you!
Ongoing Project Enquiries
Do you have a query about your existing or upcoming project with Qlic? Our Procurement Team will happily answer all of your Project queries!
Accounts & Billing
Having trouble understanding you invoice or need to question your current package and billing costs? Our Finance team will happily talk you through it!
Webinars & Learning
Explore webinars, articles, and learning resources to help you stay informed and build your knowledge.
Points of Escalation
Service Delivery Management Team
Chris Cooper
Technical Service Manager
Dan Green
Head of Automation & Compliance
Sam Crossman
Senior Solutions Architect
Account Management
Mike Horton
Head of Business Development
Pavan Sawhney
Senior Account Manager
Oliver Bradshaw
Account Manager
Jack Renwick-Dudman
Account Manager
Neel Mavji
Head of IT Communications
Laura McCormack
Customer Success Manager
Nellielou Goodchild
Sales Assistant
Managing Director
Adam Graham
Managing Director
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