LawCare is a UK‑based charitable organisation providing support, guidance, and wellbeing services within the legal community. Operating as a fully cloud‑based organisation, LawCare supports a small remote workforce and external contributors, relying heavily on secure and reliable IT systems to enable day‑to‑day collaboration, service delivery, and governance.
LawCare undertook a review of its IT support arrangements following ongoing operational frustrations and uncertainty around security and value. The organisation was working with a provider whose service model had become inconsistent, resulting in limited proactive guidance and slow resolution of everyday issues. Simple administrative tasks within Microsoft 365 required external intervention, creating unnecessary delays for staff.
From a cost perspective, Microsoft licensing was being purchased at full commercial rates, with no charity pricing applied, despite eligibility. There was also limited visibility of how devices were managed, monitored, or protected, and uncertainty around endpoint backup, encryption, and compliance controls. Cyber Essentials certification had been completed previously but not renewed, prompting a desire for a more structured and confidence‑building approach to cybersecurity and ongoing IT governance.
Our approach focused on stabilising LawCare’s IT environment, improving security and governance, and ensuring the organisation received appropriate value from its technology investment. As a fully cloud‑based organisation with no on‑premises infrastructure, the solution centred on optimising Microsoft 365 and introducing structured managed services.
We began by onboarding LawCare into our support framework, securing administrative access to the Microsoft 365 tenant through appropriate partner permissions and implementing stronger identity controls, including multi‑factor authentication for administrative accounts. We initiated the process to move Microsoft licensing onto charity pricing, reducing ongoing costs while maintaining functionality across Business Standard licences and email‑only access where appropriate.
Device management was addressed through the deployment of remote support tooling, endpoint protection, and proactive monitoring to provide visibility of device health and performance. Existing antivirus software was replaced with a centrally managed solution aligned with best practice. Clear documentation was created within our service platform to support ongoing support delivery and knowledge transfer.
We also assessed security gaps and outlined a roadmap for future improvements, including backup, encryption, and Cyber Essentials recertification, allowing LawCare to prioritise enhancements without disruption. Throughout onboarding, emphasis was placed on clear communication, practical advice, and establishing a proactive support relationship.
Following onboarding, LawCare gained a more secure, visible, and well‑managed IT environment aligned to its operational needs. Microsoft 365 administration became more responsive, enabling everyday changes to be handled efficiently without unnecessary delay. The move towards charity‑priced licensing delivered immediate financial value while maintaining a consistent user experience.
Centralised device protection and monitoring improved reliability and reduced uncertainty around endpoint security. Staff benefited from faster support response and clearer guidance, while leadership gained confidence that systems were being actively managed rather than reactively fixed. The organisation now has a defined security baseline and a clear path towards Cyber Essentials recertification and further improvements as capacity allows.
Overall, LawCare moved from an ad hoc support model to a structured managed service, providing stability, improved user experience, and a stronger foundation for future growth.
- Improved reliability and responsiveness of IT support
- Reduced Microsoft licensing costs through charity pricing
- Clear visibility of devices, security controls, and user access
- Stronger security posture with a defined improvement roadmap
- Simplified Microsoft 365 administration and user management
