Home Start East Surrey is a charitable organisation that provides practical and emotional support to families with young children. Their volunteers and staff work closely with households across the region, offering guidance, companionship and early intervention assistance. The organisation’s work requires clear and reliable communication between coordinators, volunteers and partner agencies, ensuring families receive timely and effective support.
Home Start East Surrey had been operating with an older phone system that no longer met the demands of a modern and mobile workforce. While the system had served them for many years, it offered limited flexibility and made communication across multiple locations more difficult than necessary. Staff often had to rely on traditional desk phones or manual workarounds when working remotely or visiting families. This created avoidable inefficiencies and impacted how quickly the team could respond to families, volunteers and partner organisations. The charity recognised the need for a more adaptable communication solution that would support a combination of office based, community based and remote working, without introducing complexity or significant cost
To provide a more efficient and flexible communication environment, we recommended deploying Elevate for four key users within Home Start East Surrey. Elevate offered a unified platform that combined calling, messaging and collaboration tools in one place, accessible from laptops, mobiles and desk phones. This provided the team with the freedom to communicate effectively whether they were in the office, working from home or supporting families in the community.
We managed the installation and configuration of the system to ensure the setup aligned with the organisation’s requirements. This included tailoring call routing, voicemail settings and device preferences to reflect how the team operates day to day. We also delivered onboarding support to help staff become confident with the new features, ensuring a smooth transition from the older system.
The solution gave staff the ability to make and receive calls using a single business number across devices, maintaining professionalism while improving accessibility. With all communication tools centralised, Home Start East Surrey gained a scalable platform that could support their ongoing charitable work and accommodate future growth.
After the implementation of Elevate, Home Start East Surrey experienced an immediate improvement in communication reliability and flexibility. Staff were able to stay connected from any location, helping them work more efficiently when supporting families or coordinating volunteers. The unified platform reduced the need for multiple systems and ensured important calls were managed consistently.
The charity also benefited from clearer visibility and easier management of their communication setup, freeing valuable time and resources for frontline activities. Elevate helped create a more responsive and accessible service environment, supporting the organisation in delivering high quality assistance to families across East Surrey. With a modern and dependable platform in place, the team is better equipped to fulfil their mission both now and in the future.
- Modern and flexible communication platform
- Improved accessibility for staff working in the community
- Consistent calling experience across office and mobile devices
- Easier management and clearer oversight of communication tools
- Better responsiveness to families, volunteers and partners
- • Scalable system that supports ongoing organisational growth
