Age Concern Orpington is a respected community-based charity dedicated to supporting older people across the Orpington area. The organisation provides a wide range of services, including social engagement initiatives, wellbeing support, and practical assistance designed to help individuals maintain independence and quality of life. With a strong local presence, Age Concern Orpington relies on effective communication systems to coordinate staff, volunteers, and service users efficiently.
Age Concern Orpington identified a need to modernise and streamline its telephony system to better support its day-to-day operations. Their existing setup lacked flexibility, making it difficult to manage calls efficiently, particularly outside of standard working hours. This created risks of missed enquiries from vulnerable individuals and partner organisations, potentially impacting service delivery.
Additionally, the organisation required a scalable and user-friendly solution that could be easily managed without extensive technical expertise. As demand for their services continued to grow, it became increasingly important to ensure that staff could communicate seamlessly, both internally and externally. The review was therefore driven by the need for improved call handling, enhanced reliability, and a system that could adapt to future organisational needs.
To address these challenges, we designed and delivered a tailored Elevate deployment that aligned with Age Concern Orpington’s operational requirements.
We began by configuring Elevate Essentials, providing the organisation with a robust cloud-based telephony platform that offers flexibility, scalability, and ease of management. This solution ensures that staff can access communication tools from a centralised portal, simplifying administration and reducing reliance on complex infrastructure.
A key component of the deployment was the configuration of an automated attendant, specifically designed to manage out-of-office calls. This ensures that callers are appropriately directed or informed, even when staff are unavailable, improving responsiveness and maintaining a professional image.
To support user adoption and ensure a seamless transition, we supplied and deployed four Yealink T33G handsets. These devices were carefully configured within the Elevate portal to match individual user requirements, enabling immediate usability upon installation.
Throughout the implementation, we focused on minimising disruption to daily operations while ensuring that all systems were fully tested and optimised. Our structured deployment approach ensured that the organisation could quickly benefit from its new telephony capabilities without unnecessary complexity.
The deployment of the Elevate solution has significantly enhanced Age Concern Orpington’s communication capabilities. Staff now benefit from a modern, reliable telephony system that supports both current and future operational demands.
The introduction of the automated attendant has improved call handling outside of working hours, ensuring that important enquiries are not missed and that callers receive clear guidance at all times. This has strengthened the organisation’s ability to support its service users effectively, regardless of when contact is made.
The new Yealink handsets provide improved call quality and ease of use, enabling staff to communicate more efficiently with colleagues, partners, and the community. Additionally, the centralised Elevate platform has simplified system management, reducing the administrative burden on the team.
Overall, the organisation now has a scalable and dependable communication solution that supports its mission and enhances its ability to serve the local community.
- Implementation of a modern, cloud-based Elevate telephony platform
- Improved call handling with a customised out-of-office auto attendant
- Enhanced reliability and call quality across the organisation
