BBS UK is a UK‑based charity providing specialist patient support services on a national basis. Operating entirely remotely, the organisation relies on secure, cloud‑based systems to enable collaboration and ensure the protection of sensitive information. Its work is closely aligned with NHS England requirements, placing a strong emphasis on compliance, data security, and reliable access to systems for staff working from home.
BBS UK undertook a review of its IT support provision as its operational responsibilities and risk profile evolved. With increasing obligations under its NHS England contract, the organisation required greater confidence in its cybersecurity posture, compliance readiness, and data protection practices.
Although Microsoft 365 and SharePoint were already in place, there was an opportunity to enhance how support was delivered and how users engaged with IT. There was also an opportunity to strengthen user confidence in areas such as SharePoint permissions, data recovery, and overall security awareness. While Cyber Essentials certification had been achieved, BBS UK sought to build on this foundation with more structured onboarding and ongoing user training. To support its continued growth and evolving responsibilities, the organisation looked to partner with a provider that could offer unlimited support, clear communication, and strategic guidance aligned with the charity sector and NHS requirements.
Qlic IT delivered a fully managed, proactive IT support service designed specifically for a remote‑only charity operating within a regulated healthcare environment. The focus was on strengthening security, improving accessibility, and building user confidence, while removing barriers to accessing IT support.
As part of the onboarding process, a comprehensive best‑practice analysis was carried out across Microsoft 365, device security, identity management, and data protection. All users were brought into a consistent Microsoft 365 management framework, with devices joined to Entra ID and managed via Intune to enhance visibility, control, and security. One device was upgraded from Windows Home to Pro through the Charity Digital Exchange to ensure consistency across the estate.
Endpoint protection was enhanced through the implementation of Sophos Central Intercept X Essentials, alongside full disk encryption across all devices. Cloud backups were standardised using Datto for both SharePoint and user data, ensuring robust data recovery and business continuity capabilities. Exclaimer Email Signature Management Pro was centrally managed to maintain consistent, professional, and compliant communications.
Unlimited support was introduced, encouraging users to raise issues without hesitation and enabling faster resolution. ScreenConnect and proactive monitoring tools were deployed to facilitate efficient remote assistance. User education was prioritised through structured onboarding sessions and ongoing security awareness training, helping to strengthen internal capability and reduce organisational risk.
BBS UK now benefits from a secure, transparent, and reliable IT environment that aligns with its operational and regulatory responsibilities. The introduction of unlimited support has significantly improved engagement with IT services.
The organisation’s security posture has been strengthened through consistent device management, full encryption, modern endpoint protection, and dependable cloud backup solutions. Confidence in Microsoft 365 administration has increased, particularly in relation to SharePoint access control and data protection practices. Centralised email signature management has ensured consistent and compliant external communications.
User confidence has improved through structured onboarding and ongoing training, equipping staff with the knowledge required to work securely and effectively. With clearer strategic oversight and a proactive support model in place, BBS UK is better positioned to meet NHS‑aligned compliance requirements while maintaining a strong focus on delivering essential patient support services.
- Proactive, unlimited IT support tailored to a fully remote workforce
- Consolidation into a unified Microsoft 365 environment
- Great user engagement through structured onboarding and ongoing training
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Every staff member has been friendly, response time is very good, they answer the phone immediately, and have sorted out every problem with ease
Tonia Hymers
BBS UK
