Age UK Stockport
THE ORGANISATION
Age UK Stockport is a charitable organisation dedicated to improving the lives of older adults in the community. They offer a wide range of services, including social activities, health and wellbeing support, and advocacy for seniors.
THE CHALLENGE
Age UK Stockport had previously transitioned to Microsoft 365 with another IT service provider. However, they soon encountered issues with the quality of IT support they were receiving. The charity felt that their specific needs as a non-profit organisation were not adequately understood, and their IT issues were not being resolved promptly or effectively.
OUR APPROACH
Understanding the unique requirements of charitable organisations like Age UK Stockport, our team at Qlic stepped in to provide a tailored solution. Our approach focused on proactive monitoring, timely issue resolution, and ensuring that their IT infrastructure was aligned with their mission and objectives.
THE RESULTS
Our partnership with Age UK Stockport had significant outcomes:
Improved IT Support: Age UK Stockport received responsive and effective IT support, ensuring their daily operations ran smoothly.
Cost Efficiency: Qlic helped Age UK Stockport optimise their IT spending, allowing them to allocate more resources to their charitable initiatives.
Enhanced Security: We implemented robust security measures, safeguarding sensitive donor and client data.
Streamlined Operations: Age UK Stockport’s staff experienced improved efficiency in their daily tasks, allowing them to focus more on their core mission.
Greater Satisfaction: Age UK Stockport reported higher satisfaction among staff and volunteers due to the improved IT services.
KEY OUTCOMES
- Streamlined IT infrastructure for improved productivity.
- Reduced IT support burden, with ongoing IT support services.
- Enhanced cyber security and data protection measures.
- Scalability to support Beacon Family Services’ growth and expansion.
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- Enhanced IT support tailored to the needs of a charitable organisation.
- Cost savings and optimised IT spending.
- Strengthened data security measures.
- Improved operational efficiency.
- Increased staff and volunteer satisfaction.