Our IT Relationship With Age UK Partners

"I just wanted to say a really big thank you to Sam and Ollie for today as well as all of your support this last week.   We had a few curveballs in the office such as my laptop deciding it had had enough but they both handled everything brilliantly and got everything working all whilst upgrading our equipment efficiently. Ollie has also been great at answering my many questions over the last two office visits, as well as all of the team making the issues that have come up disappear quickly which I really appreciate!   So refreshing to be able to rely on our IT provider and I am excited to see the outcome of everyone’s hard work."

“Prior to and since engaging Qlic as our IT supplier towards the end of 2019, we have been very pleased with the solution and service quality provided. From the project initiation stage, Qlic invested enough time and effort to understand our needs and were receptive, flexible, transparent, and swift during our commissioning process. Our new IT system has been awarded the Cyber Essential Accreditation. Very recently, Qlic has supported us with our office relocation project and in response to Covid-19 pandemic – the new system meant that we were able to adapt very quickly. The implementation of both projects were smooth and on target, so far, no complaints – Mike Horton, the engineers Martin Hull and Sam Sly, and the rest of team were brilliant – Thank you!”

"I was struggling to set up Microsoft 365, so decided to contact Qlic IT Support Team. The gentleman i spoke to went through every step with me, including how to get my verification code from my phone whilst i was still talking to him. Sounds basic, but i didn't know how to do it. Thank you for your patience."

“Since Qlic built our new server things have been amazing here, what a good job, we are so pleased that we can keep working and especially now we are home based, we could not have done it without Qlic.”

“Qlic demonstrated that a full server solution was possible. They installed the new server, migrated all data and provided staff training on how to use the new system. They have given the organisation the necessary IT expertise which we badly needed at an affordable cost and respond quickly when we have issues or need advice.”

“Staff are happy to solve problems at the time of enquiry, most often by taking over remote control. Despite not really understanding a lot of what goes on, the staff are patient and not patronising when helping with queries. The installation of my desktop at home was managed in an efficient professional and friendly way.”

"I called at 9am, spoke with Chris Thatcher and explained I was unable to access our shared drive working remotely from home today even though it worked fine yesterday. I’m sure if you look on the system you will see the lengths Chris went to with getting me back up and running and I just wanted to thank him again for his efforts which were very much appreciated. He had a good, friendly approach and attitude, kept me informed of what he was doing, methodically worked through what the problem was and called me straight back when it was sorted. I did thank Chris whilst on the phone, but believe praise where praise is due - Chris gave great customer service! He also went on to reconfirm the benefits of migrating over to SharePoint and moving away from our server."

"Chris did a brilliant job, got me linked to the printers in the office really quickly. Thanks very much!! Dan was really friendly and extremely helpful, managed to fix the problem I had with my printer really quickly. Thank you!!"